Support
We read everything that comes in.
Trips and photos
Porta did not find my trips
Trip detection looks at photos from the last 24 months that carry location data. Photos taken with location services turned off have nothing to place, so they cannot be grouped into a trip. You can always build a trip by hand with Add Trip and pick the photos yourself.
It found something that is not a trip
Swipe left on it in the found-trips list to remove it. Nothing is created until you import, so nothing is left behind.
The place on my card is wrong
Tap Edit location before importing, or open the card’s pencil afterwards. Individual itinerary stops can be corrected the same way.
Who can see my trips?
Your account is public or limited to people who follow you, and every card carries its own setting on top of that. Making a card does not post it. Sharing to Explore is a separate step you take deliberately.
Boards
What is a board for, if I already have trip cards?
Cards are trips you have taken. Boards are trips you are still deciding on. A board holds the places you are considering, what they might cost, and what the group thinks, until it turns into a real trip.
How do I plan a trip with other people?
Add them to the board. Members can add places, comment, vote on decisions and see the budget. Only the owner can remove people.
Can people see my board?
Boards are public by default: anyone who opens one can read it. You can make a board private, and then only you and its members can see it. Either way only members can change anything, so a public board cannot be edited by strangers.
What are decisions and votes?
When a group cannot agree on which place to book or which dates to take, start a decision on the board and let everyone vote. It keeps the choice in one place instead of scattered across a chat.
What does the budget do?
Add what a place is expected to cost and the board totals it, then shows what you would need to save to cover it. It is a planning estimate, not a payment. Porta never takes money.
Someone added a place to my board and I did not recognise it
Every item on a board shows who added it. If it came from someone else’s trip, the board keeps the item even if they later delete their account, because the board is yours.
Your account
Deleting your account
Edit Profile, then Delete my account. It removes your profile, trips, photos, boards, posts, messages and uploaded files permanently. There is no recovery, so it asks you to type DELETE first.
Reporting someone
Use the report option on a post or profile, or email us directly. We look at every report. Serious safety issues should go to hello@portatravel.com with as much detail as you can give.
What data do you collect?
It is written out plainly in our Privacy Policy, including exactly what happens when you grant photo access.
Reporting a problem
If something is broken, the details that help most are: what you were doing, what you expected, what happened instead, and roughly when. A screenshot is worth a lot. Your phone model and iOS version help us reproduce it.